Terms & Conditions

Thank you for visiting Trading Phrases.  We hope you will enjoy your shopping experience with us.  We want you to be completely happy with your Trading Phrases purchase!

Fix It!

• Vinyl lettering that is damaged during shipping will be replaced by Trading Phrases at no charge to the customer. We may ask for photo evidence.
• Missing or incorrect items/orders will be corrected at no charge if Trading Phrases is notified within 2 months from the purchase date. Photo evidence may be required.
• Let Trading Phrases know if there is a problem and we work to outline a solution. We want to make you happy!
• Please follow our guidelines for installation.  Improper install techniques or delayed installation (past 60 days) may void the warranty. 

Exchange It

• Exchanges and replacement of any portion of your order will void returns on that item.
• Exchanges are for items of the same style and type only. Additional fees will be assessed if you are exchanging for another product, size or color. 
• Shipping will be charged for exchange orders. 
• We accept exchanges within 30 days. We reserve the right to charge an additional fee to exchange the product after 30 days (up to 60 days).

Return It

• Our decals are eligible for return or exchange within 30 days of the purchase date.   Due to the extremely custom nature of the products, we cannot refund or exchange any print or custom design, loot bags, Santa Sacks and clearance-sale/grab bag items. 
• Trading Phrases cannot issue a "return" of money for a coupon the customer was not able to use. We may credit the difference in the form of a gift certificate, which will be addressed on a case by case basis.
• The Customer is responsible for all shipping charges for refunds and exchanges (even if free shipping was received on the original order).
• Refunds will be issued for the purchase price of the product not including shipping, rush processing, or discounts or coupons used. 

Mailing your return back: 

• Email info@TradingPhrases.com to advise a return is requested and will be shipped.  Be sure to include the following information:
  • Original order number
  • Reason for return
• Ship return using an insured carrier and include a copy of email, as outlined above.
  • Trading Phrases is not responsible for lost or stolen packages.
  • Trading Phrases cannot accept any packages that are sent Cash/Check on Delivery (COD). 
  • Returns should be mailed to: Trading Phrases ATTN: Returns, 7584 Cook Road, Powell, OH 43065.

Payment Options

Trading Phrases gladly accepts Visa, MasterCard, American Express, and Discover, as well as Paypal and Purchase Orders. 

Pricing

• Periodically, Trading Phrases will offer sales on our products. Sale prices are only in effect during stated timeframes and not retroactive to prior purchases made.
• Coupon codes must be applied at the time of purchase. Customer Service Representatives are unable to retroactively apply the discount, or provide a credit for unused discounts.
• Coupon codes cannot be used for Gift Certificate purchases.
• Trading Phrases charges are based on the amount of products used. Prices are subject to change.
• Ohio residents will be charged sales tax on purchases and shipping.

Processing

• Standard orders will typically be processed within 5 days in our facility, as we cut every decal to order. 
• If you choose RUSH processing your order will be shipped the next business day for an additional $5 charge. 
• 2nd Day Air orders placed on Fridays, Saturdays & Sundays will not be processed until the following business day. 
• 2nd Day Air orders are shipped M-F and are not guaranteed delivery on weekends. If you order Thursday or Friday, they MAY hold your package to deliver on Monday. Unfortunately, this is outside of our control. 
• We process orders that come in prior to 9 AM Eastern Standard Time. If you place any order at 9:01 AM EST (including express) it will not be processed until the following day. 

Shipping

• Orders over $75 qualify for free shipping via U.S. Postal Service.  Please note that some specialty products do not qualify for free shipping.
  • Trading Phrases is not responsible for shipping errors or delays. Please note that we have no control over packages once they are turned over to the shipping company.  We are unable to communicate with them about where and how to deliver your package.
  • To expedite shipping, please choose one of our Priority Mail options.

• Please allow 1-3 Business Days for production of designs and 5-7 Business Days to produce all other customized products in addition to the shipping transit time estimates.  Orders are produced and shipped Monday through Friday.
  • RUSH processing fee of $5 is to place the order on the top of the Production list of orders and to process it quicker, not associated with shipping.
• Tracking is not available until the shipping label is created; an email with this information is then generated and sent to the customer.
  • Tracking generally only works for Priority or Express packages. First Class shipments can take up to 10 days to arrive.
  • If you haven't received your package, please contact us. 
• All orders are shipped with the customer provided information.
  • Once the order has been shipped, we cannot change the address.
  • If there is a problem in delivery due to an error made by the customer entering improper information, Trading Phrases will resend out the package with corrected address at the customer's expense. 
  • If a package is returned to Trading Phrases via USPS after attempting to deliver, the package will be resent to the customer at the customer's expense. 
• Cancelations: Trading Phrases will gladly accept a cancelation of your order prior to shipping. Once the decal has been shipped the customer will have to abide by our return policies (please see above). 
• Express orders will not arrive or ship on Saturdays and Sundays.  Express orders placed Friday, Saturday, or Sunday will go out on Monday.   
• International tariffs, taxes, and/or brokerage fees are the customer's responsibility.  

SHIPPING DELAYS DUE TO COVID-19.

Shipping Type

• Free or flat rate shipping:  the lowest cost rate to ship your package will be chosen.
• First Class (shipments less than 13 ounces) or Priority 1, 2, or 3 Day delivery will depend on the final destination from Powell, OH 43065.

Shipping Choices include:  

Custom Orders

• Trading Phrases will create a custom vinyl design order upon request.  Customers should complete the order form here. However, the decision whether to create your custom design will be made at the sole discretion of Trading Phrases. We reserve the right to refuse any order which we feel is inappropriate or inconsistent with the values of our company.
• Custom Orders are not eligible for a return, due to their personalized nature. If you are not completely happy with your decal, we would love the opportunity to fix it or exchange it for you, as detailed above in our Return Policy.

Gift Certificates

All Gift certificates emailed or sent through mail expire after one year from the purchase date, no exceptions. 

Copyright

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by You of any such matters or any part of the Site, except as allowed by Section 5, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Damage to Surfaces

Trading Phrases is not responsible for any damage incurred by applying or removing our vinyl designs by the customer to any wall or surface. Careful attention is needed when applying or removing vinyl. Refer to the application instructions included with your order and our FAQ page for further directions. We recommend using a hair dryer when removing both decals and mirror packs, as it helps loosen the glue holding the designs on the wall. 

Please note that are printed decals (on white and clear adhesive vinyl) are meant to be permanent.  They may damage your paint when they are removed.