Teacher Hot Air Balloon Thumbprint Art

Teacher Hot Air Balloon Thumbprint Art
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May 26, 2014
I was a bit disappointed and not in the artwork but in the packaging. This comes rolled up! Ugghh...super hard to get it to lie flat so that it would be easier to coordinate thumbprints from 5 and 6 year olds. It also came with several smudge marks and a faint line running almost perpendicular to the balloon. For the price, it should have been a clean print.

~I'm sorry you had trouble with your print. They've been popular this time of year (May) and we haven't had any problems until this one. Let me address the issues that I think we ran into with this print:

1. Rolled delivery--we've tried multiple ways to ship these and shipping flat tends to get the print damaged the most. The delivery guys fit small or thin packages in to just about every nook and cranny, and we've found that tubes (or rather, triangles) survive the shipping process the best. This is the same way that you get shipments from art.com and other fine art e-tailers who package far more artwork than we do.
2. Smudges & line--I double checked our procedures, which are to wear gloves when handling the print, wrapping it in a layer of protective paper, and carefully rolling it to put in the triangle. It is possible that the print picked up a faint line from being rolled, although that has never happened before this print that we know of. There is always a chance that someone skips a step when they get busy, but I will share this feedback with our staff and let them know how important it is to follow the steps.

Please contact Jess at jessica@tradingphrases.com and work with her on getting this problem fixed to your satisfaction.

Trading Phrases

Advantages: Wonderful idea for a kindergarten class room that I ultimately framed to give to the teacher.

Disadvantages: Packaging not advantageous. Should be shipped flat and without smudge marks.
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