Terms & Conditions

Thank you for visiting Trading Phrases. We hope you will enjoy your shopping experience with us.

Payment Options

We gladly accept Visa, MasterCard, American Express, Google Checkout & PayPal, talk to us about the option of accepting Money Orders- we do for special circumstances.

Sale Pricing

Periodically Trading Phrases will offer sales on our vinyl lettering products. Unfortunately our sale prices are only in effect when stated and are not retroactive to prior purchases made on our site.

Shipping

Most orders will ship within 3 days from the date of purchase. All orders placed after 10am EasternTime will be processed the following business day. Express orders placed on Saturday/Sundays, will not be processed until the next business day. Express orders will not arrive on Saturdays or Sundays. Please keep this in mind when choosing your shipping options. We ship all domestic orders via UPS and international orders via US Postal Service. All orders over $75 ship FREE within the United States via UPS ground shipping. Please refer to the chart below for shipping rates. Ohio residents will be charged sales tax on their purchases and on shipping at a rate of 6.75%.

***If your shipping address is a P.O box or an AFO/APO, we will not be able to ship via UPS, and your package will be shipped vis US Postal Service.

Shipping Type

• Domestic: 3-5 business days (US Ground) Via UPS is $8.50 (orders up to $74.99), free ground shipping over $75.00
• Domestic Express: 2-3 business days(2nd day air via UPS) $28.95
• International is US Priority Mail for 21.95** and delivery can take up to 10 business days.

*The above rates are typical shipping charges and are subject to change at any time without notice to the customer. The customer will be charged the current shipping rates in effect at the time of the order which will be reflected on the customer's invoice during the checkout process.

**The shipping charges do not include any VAT, customs, or local fees for international orders. Customers are responsible for any fees incurred by their local postal services in addition to the shipping fees paid at the time of purchase.

Return Policy

We want you to be completely happy with your vinyl lettering purchase. Returns can be accepted within 30 days of purchase for a full refund (see below). Returns submitted after thirty days will be refunded in the form of Gift Certificates. All sales become final after 60 days. Please review our Return Policy carefully:

Please indicate the reason for your return on your product packing slip. Returns should be mailed to: Trading Phrases ATTN: Returns, 200 Oak St, Columbus, OH 43235. The customer is responsible for all shipping costs for returned products including the shipping costs of an exchange item. Please note that Trading Phrases cannot accept any packages that are sent Cash/Check on Delivery (COD). We recommend that you send your return via an insured carrier. Trading Phrases is not responsible for lost or stolen returns.

Refunds will be issued for the purchase price (excluding shipping charges and any special handling fees). We will not refund the cost of shipping the item once it has been shipped- i.e. if you paid for shipping or qualified for free shipping and return your item we will return the price minus the cost to ship (standard shipping is 8.50 to the US and Canada) since we already had to pay shipping. Refunds will be credited only on the customer's original credit card. PayPal customers will receive a credit to their account. Customers who have paid by personal check will receive a check from Trading Phrases.

You have the choice between getting a refund straight to your card with the policy listed above (shipping charge not refunded) or you can choose to get your refund in the form of a gift certificate to our website- if you choose this option you will keep your shipping charge of 8.50 and it will expire a year from the date of issue. You will recieve the gift certificate in email form- which you can then keep & use yourself or give as a gift. Let us know which you prefer when you return your product.  

Breakdown: You are returning a $30 product-

• Option A Refund: 30 - 8.50 (shipping)= $21.5 returned to your card.
• Option B Gift Card: $30 is issued to you in the form of an emailed Gift Certificate. 

Vinyl lettering that becomes damaged during the shipping process by the carrier will be replaced by Trading Phrases at no charge to the customer. If part of your order is missing or incorrect (missing letters, wrong color, incorrect design, etc.) please notify us. We will gladly correct the error at no charge if notified within 6 months from the purchase date. Each item is custom cut for a customer and cannot be restocked or resold. We reserve the right to withhold refunds in the case of a customer ordering various sizes, colors, or designs in order to determine which one to keep. 

Custom Orders

Trading Phrases will create a custom vinyl lettering order upon request and customers should complete the order form here. However, the decision whether to create your custom design will be made at the sole discretion of Trading Phrases. We reserve the right to refuse any order which we feel is inappropriate or inconsistent with the values of our company.

Damage to Surfaces

Trading Phrases is not responsible for any damage incurred by applying or removing our vinyl lettering designs by the customer to any wall or surface. Please be careful when applying or removing vinyl. Refer to the application instructions included with your order and our FAQ page for further directions.